Our Approach

Our Sales Process

Our sales team focuses on understanding the specific needs and goals of your business.

First, we'll set up a time to meet with your chemical manufacturing company. During that time, we'll discuss your current business processes—including what is working and what isn't— and your goals for the future.
Next, our team will walk you through a demo of VicinityChem. This allows you to see exactly how our software system can improve and integrate every aspect of your business, including scheduling, production, finance, reporting, distribution, and more. This meeting will also give you the chance to ask questions and learn more about specific features. If you prefer, we can schedule time for you to explore the software on your own instead.

If you want more information about VicinityChem, you can view our extensive online library of resources, including walk-throughs, screenshots, and more.

Implementation and Training

We take a hands-on approach to implementation. We also provide training to our clients so they know how to use our software system long after the implementation phase is complete. Our trainers and consultants work directly with you and your team to ensure VicinityChem is properly set up to meet the needs of your business, and they make sure you and your team are comfortable using our system. Each account has a dedicated project manager who will help you through the process.

Ongoing Support

Every VicinityChem purchase includes ongoing support and resources. Our expert support team is available to help if you have questions about VicinityChem. We want to ensure our software system works for your business, now and in the future.

All of our customers also have access to our client-only portal, which includes training videos, how-to articles, user guides, walk-throughs, and overviews. There is also an active forum where VicinityChem users can connect with one another, ask questions, and share best practices.

Every year, Vicinity Solutions holds FOCUS, a formula-based manufacturing software event. This event brings Vicinity Software users, Vicinity Software team members, and industry experts together to learn from one another. Attending this event can help you cut costs, improve efficiency, and boost productivity as you learn from experts and share your experience with other businesses who are using Vicinity Software. Learn more about this client-only event, and other events, on our events page.

Future Projects

Our team is always looking for new ways to solve the challenges of the chemical manufacturing industry. This constant desire to help our clients guides new development, often leading to additional features and new integrations. We work hard to continually improve our product and deliver effective solutions to the many challenges our customers face.

We also seek out and appreciate customer feedback. Direct feedback helps us improve VicinityChem in the ways that matter most to our users. Our goal is always to deliver a better, more efficient chemical manufacturing system for all of our clients.



"It's nice to know we have Microsoft and Vicinity in our corner. When we needed help the most they were there. We are now able to focus our attention on our most important task, our customers."

Frank Auman
Sr. VP, Finance & Operations, House of Chetham

See VicinityChem in Action

Schedule a demo or walk-through of our product to see what our software system can do for your company.